What Is a Custom Instruction?

A custom instruction is a set of guidelines or directives that you provide to the AI. It tells the system how to generate email drafts based on the context of each form submission. By using custom instructions, you can personalize the tone, style, and specific details included in both the subject line and the email body.

What Do You Need to Write?

When crafting your custom instruction, consider the following:

• Tone and Style: Specify whether the reply should be formal, friendly, casual, or professional.
• Content Details: Provide context-specific information such as greetings, key points to include, or any FAQs that need addressing.
• Target Audience: Mention who the recipient is (e.g., a customer, a team member, etc.) so that the language and details are appropriate.
• Email Structure: Clearly state how you want the email subject and body to be formatted.

Which Part of the Email Is Affected?

Your custom instruction will impact:

• Subject Line: Customize the subject with relevant keywords, greetings, or specific context that relates to the form submission.
• Email Body: Define how the email’s content is structured, including greetings, main content, call-to-action, and closing remarks.

Custom Instruction Sample

Here’s an example of a custom instruction you might provide:

Create a warm and professional response. For the **subject line**, use a greeting and reference the form topic (e.g., 'Thank you for reaching out about [Topic]'). In the **email body**, start with a personalized greeting, acknowledge the recipient’s query, provide a brief explanation or answer, and conclude with a friendly closing and signature. The tone should be welcoming and informative.

5. Custom Instruction Template

To help you get started, use this template as a guideline:

**Tone & Style:**

- [Specify desired tone (e.g., friendly, professional, casual)]

**Subject Line Requirements:**

- Include a greeting (e.g., "Hello" or "Dear")
- Reference the form topic or submission details (e.g., "[Topic] Inquiry")

**Email Body Structure:**

1. Greeting: Begin with a personalized greeting (e.g., "Hi [Name],").
2. Introduction: Thank the recipient for their submission.
3. Main Content: Address the key points or answer FAQs related to their submission.
4. Closing: End with a friendly closing remark.
5. Signature.

**Signature Details:**
Full Name: [Your Full Name]
Title: [Your Title]
Company Name: [Your Company Name]
Contact Information: [Email, Phone, or Other Contact Details]
Additional Information: [Any additional signature info, such as website or social media links]

**Additional Details:**

- [Include any other specific instructions or context (e.g., "Mention that our team will contact them within 24 hours").]